Rescheduling or cancelling a viewing

Tip: for sales viewings, start from the Agenda or Now & Next where you can. Pocket then fills in the booked time and everyone's email addresses for you.

Rescheduling a viewing

1. Open the viewing and tap Reschedule. Or, on the Agenda or Now & Next, swipe the viewing to the left and tap Re-Book Viewing.
2. Set the new Start time and End time.
3. Change the Attending Agent if you need to.
4. Tick who to email about the new time:
   • Sales: Buyer, Seller and Agent
   • Lettings: Renter, Landlord and Agent
5. Tap Confirm.

If you see End date cannot be before start date, check the times.

Afterwards, check the viewing shows at its new time in your diary.

You can't change the viewing type (for example, from accompanied to unaccompanied) when you reschedule. To do that, cancel the viewing and book a new one, or make the change in Loop.

Cancelling a viewing

1. Open the viewing and tap Cancel Viewing. Or swipe the viewing to the left on the Agenda or Now & Next and tap Cancel Viewing.
2. Choose who cancelled:
   • Sales: Agent Cancelled, Buyer Cancelled or Seller Cancelled
   • Lettings: Agent Cancelled, Renter Cancelled or Landlord Cancelled
3. Add Notes if you want to record why.
4. Tick who to email about the cancellation: the attending agent, the seller or landlord, and the buyer or renter.
5. Tap Confirm.

There's no "are you sure?" step, so check you've opened the right viewing before you tap Confirm.

If someone has no email address

If Loop doesn't have an email address for someone, Pocket shows a note such as No Buyer email next to their name. Contact them another way, for example by phone from the viewing's Attendees section.

Related articles

• Managing a viewing
• Using the Agenda
• Using Now & Next