Automated Viewing Feedback

This article explains the automated viewing feedback feature in Loop, which streamlines the process of collecting feedback from clients after property viewings.

Feature Overview:

Loop's automated viewing feedback feature automatically sends an email to clients after a scheduled viewing, requesting their feedback on the property. This simplifies the feedback collection process and provides valuable insights.

Steps:

1. Book a Viewing:
   • Navigate to the "Book a Viewing" section in Loop.
   • Select the property for the viewing.
   • Choose the applicant (client) who will be viewing the property.
   • Schedule the viewing in the diary by dragging and dropping the appointment to the desired time slot.
   • Set the viewing duration.
   • Click "Submit."
2. Confirm the Viewing:
   • Upon clicking "Proceed," the system will prompt you to confirm who confirmed the viewing.
   • This allows you to send an email confirmation to the client.
3. Automated Feedback Request:
   • By default, Loop is configured to send an automated viewing feedback request email 30 minutes after the viewing.
   • This timing can be customized in the system settings.
4. Client Feedback Process:
   • The client receives an email with a user-friendly interface to provide their feedback.
   • The system is designed to be "thumb-friendly" and easy to use on mobile devices.
   • Clients can quickly and easily provide their evaluation of the property.
5. Customization:
   • The timing of the feedback request can be customized per client.
   • The content and format of the feedback request email can also be customized.

Benefits:

• Automated Feedback Collection: Eliminates the need for manual follow-up.
• Time Efficiency: Saves agents time by automating the feedback process.
• Improved Client Engagement: Provides a convenient way for clients to share their thoughts.
• Valuable Insights: Gathers valuable feedback to improve property marketing and client service.
• Customization: Allows flexibility to tailor the feedback process to specific needs.
• User Friendly: Simplistic and mobile friendly design for clients.

Support:

• For more information or to customize the automated viewing feedback feature, please contact the Loop support desk on support@loop.software