Keeping Pocket up to date
Pocket gets updates in two ways.
Quick updates inside the app. When one is ready, Pocket shows New version available when you open it. Tap Update. Pocket downloads the update and restarts, which takes a few seconds.
App Store and Google Play updates. Bigger updates come through the app store, and Pocket doesn't tell you about these. Turn on automatic updates on your phone, or check the store now and then.
To see which version you have, go to the bottom of Settings.
Pocket needs a connection
Pocket doesn't work offline. It needs mobile data or Wi-Fi to show and save information.
If you lose signal while saving, you'll see No connection. Check your signal and try again. Nothing has been saved. Check that what you entered is still there, then try again once you have signal.
If you open Pocket with no signal, it can't check your sign-in, so it signs you out. Sign in again once you have signal. If you're heading somewhere with poor signal, open Pocket before you go and don't close it.
Messages you might see
When something can't be saved, a red banner appears at the top of the screen for a few seconds. Tap it to close it.
| Message | What it means | What to do |
|---|---|---|
| No connection. Check your signal and try again. | Pocket couldn't reach Loop. | Move somewhere with better signal, then try again. |
| You do not have permission to do that. | Your Loop user isn't allowed to make this change. | Ask your agency's Loop administrator. |
| That record could not be found. It may have been deleted. | The record has been deleted or merged in Loop. | Go back and search for it again. |
| Loop is not responding. Try again in a moment. | Loop is busy or briefly unavailable. | Wait a minute and try again. |
| Something went wrong. | An unexpected error. | Try again. If it keeps happening, contact support. |
If a screen can't load, you'll see a box with an error, such as Network Error. Check your signal, then tap Try again or go back and open the screen again.
Information looks out of date
- Pull down to refresh on the Agenda, Now & Next and Enquiries tabs.
- Pocket also refreshes when you come back to it after more than 30 seconds away.
- If something still looks wrong, close Pocket fully and open it again.
Pocket is stuck or has crashed
If you see Something went wrong with a Retry button, tap Retry.
If that doesn't help, close Pocket fully and open it again:
- iPhone: swipe up from the bottom of the screen and pause, then swipe Pocket up and away.
- Android: open your recent apps and swipe Pocket away.
I can't see lettings properties, renters or landlords
Your Loop user needs the Lettings role. Ask your agency's Loop administrator.
Other common questions
- I'm not getting notifications. See Notifications in Loop Pocket.
- I keep being asked to sign in. See Signing in and out of Loop Pocket.
- A photo won't upload. See Adding photos to a property.
Contacting support
If you need to contact support, tell them:
- your Pocket version, from the bottom of Settings
- your phone model, and its iOS or Android version
- what you were doing, and roughly when
- the exact message you saw
A screenshot helps.
Related articles
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article