Lettings - Pre-Market Checks

If your agency is part of eXp, every lettings property has a Pre-Market Checks box on its Details tab. It's a checklist of the things eXp needs done before a property can go on the market.

You can't launch the property until the checklist is complete. Once it is, Launch to Market works as normal.

Loop keeps track of the checks for you and shows how far you've got. Deciding whether a landlord is compliant is still up to you and eXp.

The checks at a glance:

The counter at the top, for example "2 of 4", only counts the four checks you need for launch. The optional Property Management Agreement isn't included.

Some checks unlock in turn:

• Checks 2 and 3 unlock once you've chosen who will carry them out (MoveButler or Goodlord). You don't need to wait for the landlords to sign the agreement, so you can run them at the same time.
• Check 4 unlocks once checks 1, 2 and 3 are all done.

A locked check is greyed out and has no buttons. To unlock it, finish whatever comes before it.

Step 1: Choose MoveButler or Goodlord

The Title Register and AML checks (checks 2 and 3) are done by either MoveButler or Goodlord. You choose which for each property.

Where to choose:

• press Choose now on check 1, or
• choose under Who carries out these checks? when you create the Landlord Agreement. Your choice is printed on the agreement.

Checks 2 and 3 unlock as soon as you've chosen.

Picked the wrong one? You can change it when you create the Landlord Agreement, as long as you haven't started the Title Register or AML checks. After that the option is greyed out, so contact Loop support.

Step 2: Sign in to MoveButler (once only)

Skip this step if you're using Goodlord.

Before you can run the Title Register check, you need to sign in to MoveButler from Loop. You only have to do this once, and it covers every property you work on.

If you haven't signed in yet, you'll see a message at the top of the checks with a Sign in button. It mentions iamproperty, which is the same sign-in. Press the button, follow the prompts, and you'll be brought back to the property.

Good to know:

• Everyone signs in for themselves. A colleague signing in doesn't sign you in.
• The AML check doesn't need it. So check 3 might work while check 2 asks you to sign in. That's normal.
• You might be asked again now and then. Just sign in again.

Check 1: Landlord Agreement

Create the agreement

Press Create Landlord Agreement. A window opens and asks for the terms of the agreement:

• Type of Agency — Sole or Multi. For Sole, you'll also be asked how long the exclusivity lasts.
• Who carries out these checks? — MoveButler or Goodlord (see Step 1). Already filled in if you've chosen.
• Fee for both checks (inc. VAT) — Goodlord only. The fee you're charging the landlord for the Title Register and AML checks. It's not printed on the agreement.
• Upfront Fee Period (Months) — only shown if your letting fee is a percentage. It tells the landlord what the percentage is based on, for example "5% of 6 months' rent". Loop shows you roughly what that comes to, but the estimate isn't printed.
• Commission if the tenant buys (%) — what the landlord pays you if the tenant later buys the property. It starts at 1.8%. You can raise it but not lower it.
• Additional costs — anything else the landlord will pay for, one item per line, including VAT. If you leave it blank, the agreement won't include an Additional Costs section.

If anything is missing, it's highlighted and listed above the Create button. Press Preview before you create it. This downloads a draft copy so you can read it through. Nothing is saved. Once the agreement is created, you can't change its terms.

If it says the property isn't ready - Sometimes the window lists things you need to fix on the property or landlord records first:

• the property has no landlords
• the furnishings haven't been filled in
• a landlord has no home address
• a landlord has no email address
• two landlords have the same email address (see Joint landlords with the same email address below)

Close the window, fix these, then open it again. Anything you'd typed in the window will be lost, so it's best to fix these first.

Send it for signature - Creating the agreement doesn't send it. Read it through, then press Send for signature. The landlords will get an email from Signable asking them to sign.

• Every landlord named on the property has to sign.
• They sign one at a time. The second landlord only gets the email once the first has signed. You sign last.
• Check 1 is complete once everyone has signed. It can take a few minutes to show.

Keeping track of it - Open the agreement from the property's Documents tab to see who has signed, send a reminder, or cancel it. If you cancel or delete the agreement, check 1 starts again so you can create a new one. If you haven't started the Title Register or AML checks yet, your MoveButler or Goodlord choice is cleared too, and you can choose again.

Check 2: Title Register

This confirms the landlord owns the property and has the right to let it.

With MoveButler - There are two steps:

1. Press Send to send the landlord and property details to MoveButler. When it's done, it says Complete.
2. Press Initiate. This opens the property in MoveButler, where you order the Title Register and complete the right-to-let review.

Check 2 is complete once MoveButler sends the result back to Loop. You can press View in MoveButler at any time to see how it's going.

If something goes wrong:

The last one isn't an error. It's a real result, so take it seriously.

With Goodlord - Press Add evidence and upload the Title Register you already have, or pick one that's already saved against the property.

Check 3: Landlord AML

Every landlord on the property has to be checked, not just the main one. This is a legal requirement.

With MoveButler - For each landlord:

1. Run the AML check in MoveButler.
2. Copy the Reference ID MoveButler gives you.
3. In Loop, paste it into the box next to that landlord's name and press Save.

Loop then keeps an eye on the check and updates when MoveButler has a result.

What each landlord's row means:

If the details don't match - Press Remove on that landlord's row first. Nothing else will work until you do, and that includes eXp HQ approving it for you.

Then either:

• correct the landlord's name or email so it matches MoveButler, and run the check again, or
• ask eXp HQ to approve it.

Joint landlords with the same email address - MoveButler uses email addresses to tell people apart, so two landlords can't share one. Loop will tell you about this when you try to create the Landlord Agreement. This is very common with couples, and nobody has done anything wrong. You can:

• ask each landlord for their own email address and update their records. This is the quickest fix.
• contact eXp HQ if they really can't. Do this early, as you can't create the agreement until it's sorted.

With Goodlord - Each landlord shows as Proof of AML needed or Proof of AML attached. Press Add evidence to upload proof for each landlord. The check is complete once every landlord has proof attached.

Check 4: Agent Sign-off 

Once checks 1 to 3 are done, you confirm that:

• you've reviewed the landlords' identity and compliance results, and
• you've read the landlords' answers in the Terms of Business and followed up on anything that needed it.

Your name and the date and time are saved, as eXp has to keep this for anti-money laundering records. You can take your sign-off back while the property is still being prepared, but this stops it being launched again. Once the property is on the market, the sign-off can't be changed.

Property Management Agreement (optional)

This only appears if the service is Rent Collection or Fully Managed. It's your agency's own agreement, as eXp doesn't provide one.

Get it signed in the usual way, upload it to the property's Documents tab, then select it here.

It never stops you launching the property, and you can change or remove it later.

Launching to market

When checks 1 to 4 are all done, Launch to Market is available.

Until then, the button is greyed out and tells you which checks are still outstanding.

When a check can't be passed

Sometimes a check can't be passed however hard you try. In that case, eXp HQ can approve it for you (this is called an override). You'll see a Head Office Use Only button on checks that haven't been passed. That's for eXp HQ to use, not you, so you don't need to press it.

When you contact eXp HQ, have ready:

• the property address
• which check it is
• which landlord, if it's the AML check
• for check 1, if you haven't chosen yet: whether you're using MoveButler or Goodlord, and for Goodlord, the fee you charged the landlord
• why the check can't be passed

eXp HQ will decide whether to approve it.

Before you ask:

• If an AML check failed, press Remove first. HQ can't approve it otherwise.
• Locked checks can't be approved. Unlock them first: choose MoveButler or Goodlord to unlock checks 2 and 3, and finish checks 1 to 3 to unlock check 4.
• If HQ approves check 1 before you've chosen MoveButler or Goodlord, checks 2 and 3 stay locked. Press Choose now on check 1 to choose and unlock them.

Once HQ has approved a check, it shows that it was approved by Head Office. Every approval is recorded in the property's System Log, with who approved it and when.

FAQs

A property that's already on the market is showing the checks.
That's normal. The checks only stop properties that are still being prepared. On a property that's already live, they're just there for your records.

My colleague can run the Title Register check, but I can't.
You need to sign in to MoveButler. See Step 2: Sign in to MoveButler.

Check 2 is asking me to sign in, but check 3 works fine.
That's normal. Only the Title Register check needs the MoveButler sign-in.

It's asking me to sign in to MoveButler again.
This happens now and then. Sign in again and carry on.

I chose Goodlord, but checks 2 and 3 aren't done.
You still need to upload the documents. Press Add evidence on each check.

There's no button to run the Title Register check again.
Either the property is using Goodlord, so press Add evidence, or MoveButler couldn't confirm the landlord's right to let. That result can't be re-run, so contact eXp HQ.

I chose the wrong one out of MoveButler and Goodlord.
If you haven't started the Title Register or AML checks, you can change it when you create the Landlord Agreement. Otherwise, contact Loop support.

HQ approved check 1, but checks 2 and 3 are still locked.
You haven't chosen MoveButler or Goodlord yet. Press Choose now on check 1.

The landlords have signed, but check 1 hasn't changed.
It can take a few minutes. If it still hasn't changed after that, contact Loop support. Don't send the agreement again.

The second landlord hasn't received the agreement.
Landlords sign one at a time, so the first landlord hasn't signed yet. Check whether their email goes to a shared or office inbox where it might have been missed.

PAT says "Not required", but the property is furnished.
This comes from your team's settings, not the Pre-Market Checks. On the property's statutory checklist, press ⋮ on the PAT row and choose Required on this property. To make PAT required on all new properties, ask whoever manages your settings to tick Required by Default for PAT in Settings → Certificate Types.

The counter says 2 of 4, but there are five checks.
The counter only includes the four checks needed for launch. The Property Management Agreement is optional, so it isn't counted.