Making a Payment

We reconcile payments in real time and we answer all account queries within 2 days.

Loop Software bank details

Please note that on 1st August 2021 we switched to a new bank account (above) which may differ from the payee details you had for us previously.

Making a prepayment

For certain Loop products and services, we'll ask you to make a payment to us first, which will then be allocated to the appropriate invoice that we will raise after we are in receipt of cleared funds.  We recommend that you notify us via support@loop.software that a payment has been made so we can fulfil your order as quickly as possible.

How we handle payments without a reference number

Payments made by you to us without a reference number will be allocated against the oldest outstanding invoice first. 

Do you have an accounts query?

1. Send the team an email (support@loop.software) providing as much information as you can about your query
2. We'll provide a response within 48 hours; we'll call you if necessary
3. In the event of a refund needing to be made, we can only transfer to a UK bank account in GBP